Delivery is normally within 3-5 working days once we have received your order.
Please note, we currently deliver to the UK mainland only.
If you request that a parcel is to be left in a safe location please be aware that we and the carrier cannot be held responsible if it is subsequently stolen or damaged after it has been left in the requested place.
Please contact us if you have any queries about your order, delivery, or requests for gift-wrapping.
RETURNS & REFUNDS
We hope you will be happy with your purchases from us, and make every effort to provide the highest quality products and a perfect service. Every order and item bought is carefully checked before we send it out to you.
If, however, you are not satisfied with an item you have bought from us, please contact us by email quoting your order number, and return the item within 14 days in its original, resalable condition, with tags and labels attached and in its original packaging and we will arrange an exchange or full refund of the purchase price.
While we reserve the right to refuse a refund or exchange on items deemed not to be resalable, this does not affect your statutory rights in connection with faulty items.
Please take care to obtain a “proof of postage” note (these are free of charge from the Post Office). When returning an item, the parcel is your responsibility until it reaches us.
Please contact us if you have any queries about returning an item.
Any claims for damaged or missing goods must be made within 7 days.
TRACKING YOUR ORDER
We will email you once your order has been dispatched with a summary of your order and items dispatched and the estimated day of delivery.
Please enquire if you want faster delivery as we would have to charge for this. We do not currently offer a standard order tracking service.
100% SECURE ORDERING
To order with us, you send your email address, name, telephone number and delivery address.
As you pay us directly, we do not see and cannot store your banking or payment card information.
The personal information you send is retained securely, to make sure your information is completely protected and you are able to shop safely and confidently with us. We never pass these on or use them for any other purpose than which you have agreed by placing an order with us.
If you have any queries about our security policy, please contact us.
We do not and will never sell or pass on any of our customers' information or our mailing list to any other company. We are committed to protecting your privacy as our customer, and your personal data will remain confidential.